Shipping, Warranty & Returns

Complimentary U.S. Shipping

Every order from The Pinnacle Patio includes complimentary shipping within the continental United States.

As an Authorized Dealer, every product ships factory-direct from our trusted manufacturer and distributor network, ensuring you receive authentic products backed by the full manufacturer's warranty.

Most in-stock products ship within 2–4 business days.

Custom outdoor kitchens, made-to-order products, and specialty items are built specifically for your order and typically require 6–8 weeks before shipment.

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Personalized Order Updates

From the moment your order is placed, our manufacturer and distributor partners carefully monitor every stage of the fulfillment process.

All order updates are communicated directly to The Pinnacle Patio, allowing our Concierge Team to personally keep you informed from order confirmation through final delivery. You'll receive shipment updates, tracking information, and proactive communication every step of the way.

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Shop with Confidence

Your satisfaction is our priority.

If you ever have questions about your order, shipping, warranty, or a return, our Concierge Team will personally assist you and work directly with the manufacturer on your behalf. Our goal is to make every purchase smooth, transparent, and worry-free.

Need Assistance Before Ordering?

The Pinnacle Patio Concierge Team

📞 (904) 298-7284

✉️ support@thepinnaclepatio.com

Authorized Dealer • Complimentary U.S. Shipping • Full Manufacturer Warranty