Frequently Asked Questions

Yes. The Pinnacle Patio is an authorized dealer for the premium outdoor-living brands we carry. Applicable manufacturer warranties are included.

You’ll work directly with Marc or Andrew—never a call center.

Yes. We provide personalized assistance for outdoor kitchens and larger outdoor-living projects through our Schedule a Consultation page.

Availability varies by product, configuration, and manufacturer. In-stock products ship within the manufacturer or distributor’s normal processing window. Special-order, made-to-order, and custom-configured products require additional production time. Before submitting your order to the manufacturer or distributor, we confirm current availability and expected timing. If additional lead time applies, we’ll communicate that with you before the order is submitted.

In-stock products typically ship within 2–5 business days. Special-order and custom-configured products typically require 3–6 weeks, depending on the manufacturer.

We review your order, confirm availability and provide updates through shipment and delivery.

Contact us immediately. Changes or cancellations may be restricted after an order enters production, is submitted as a special order or ships.

Complimentary U.S. shipping is available on qualifying products as shown on the product page. Certain locations or special delivery requirements may cost extra.

Large grills, kitchen islands, fireplaces and similar products generally ship by freight carrier. The carrier will arrange a delivery appointment when required.

Inspect the shipment before signing. Photograph and note any visible damage on the delivery receipt before the driver leaves.

Contact us promptly and retain all packaging. We’ll work directly with the manufacturer or distributor to help resolve the issue.

Standard delivery does not include assembly, installation, utility connections or placement unless specifically stated in your order.

Do not assume they can be converted. Select the correct fuel type when ordering and follow the manufacturer’s requirements.

Products include the applicable manufacturer warranty. Coverage and duration vary by brand and model.

Eligibility varies by product and condition. Special-order, custom-configured, installed or used products may not be returnable. Review our Returns and Refunds policy before ordering.